Privacy Policy

Duke Energy
Last updated: 03/04/2026

Duke Energy respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information when you:

• Submit a form on our website (including the main page and contact page)
• Contact us via email or phone

This information may include:

• Name
• Phone number
• Email address
• Business or project details you provide

We also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage data

This data is collected through our website systems and tools such as Google Analytics.

2. How We Use Your Information

We collect and use your information to:

• Respond to enquiries and contact requests
• Provide quotes and service information
• Communicate regarding installations, maintenance, or repairs
• Improve our website performance, user experience, and services
• Analyse website traffic and behaviour through analytics tools

We do not sell, rent, or trade your personal information.

3. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and collect usage data.

We use Google Analytics to understand how visitors interact with our website. This may include:

• Pages visited
• Time spent on pages
• Traffic sources

This data is aggregated and anonymised and is not used to personally identify you.

You can disable cookies through your browser settings if you prefer not to be tracked.

4. Storage and Security

Information submitted through our website forms is sent directly to our secure business email account.

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access, modification, or disclosure

5. Disclosure of Information

We do not disclose your personal information to third parties except:

• Where required by law
• Where necessary to protect our legal rights

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us.

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Duke Energy
Email: info@dukeenergy.com.au
Location: Brisbane, Queensland, Australia